Complaint Handling Procedure
We are committed to delivering a service that meets your needs and expectations. If you encounter any issues or are dissatisfied with our service, please contact us immediately so we can address and resolve your concerns.
Procedure for Addressing Complaints:
Initial Contact: Notify us as soon as possible if you are unhappy with our service. For minor issues, we will work with you directly to find a resolution.
Formal Complaint: If the issue is serious or cannot be easily resolved, please provide a written complaint detailing:
The nature of the complaint.
Suggested resolution or what you believe should be done to rectify the situation.
Investigation and Response: Upon receiving your written complaint, we will:
Acknowledge receipt.
Investigate all aspects of the issue.
Keep you informed of the progress and provide a written response with the outcomes of our investigation.
Further Action: If you are not satisfied with the resolution provided, you have the option to escalate your complaint to the Complaints Service of the New Zealand Law Society.
For further assistance or to make a complaint, please visit www.lawsociety.org.nz, call 0800 261 801, or contact:
NZLS Complaints Service
PO Box 5041
Lambton Quay
Wellington 6145
Email: complaints@lawsociety.org.nz
We value your feedback and are dedicated to resolving any issues to your satisfaction.