Complaint Handling Procedure

We are committed to delivering a service that meets your needs and expectations. If you encounter any issues or are dissatisfied with our service, please contact us immediately so we can address and resolve your concerns.

Procedure for Addressing Complaints:

Initial Contact: Notify us as soon as possible if you are unhappy with our service. For minor issues, we will work with you directly to find a resolution.

  1. Formal Complaint: If the issue is serious or cannot be easily resolved, please provide a written complaint detailing:

    • The nature of the complaint.

    • Suggested resolution or what you believe should be done to rectify the situation.

  2. Investigation and Response: Upon receiving your written complaint, we will:

    • Acknowledge receipt.

    • Investigate all aspects of the issue.

    • Keep you informed of the progress and provide a written response with the outcomes of our investigation.

  3. Further Action: If you are not satisfied with the resolution provided, you have the option to escalate your complaint to the Complaints Service of the New Zealand Law Society.

For further assistance or to make a complaint, please visit www.lawsociety.org.nz, call 0800 261 801, or contact:

NZLS Complaints Service
PO Box 5041
Lambton Quay
Wellington 6145
Email: complaints@lawsociety.org.nz


We value your feedback and are dedicated to resolving any issues to your satisfaction.

We've Simplified The Legal Process

01

Initial Consultation

Schedule a consultation with our experienced team to discuss your needs and understand your situation.

02

Document Preparation

We help you gather and prepare all necessary documents, ensuring everything is in order for your application.

03

Application Submission

Our team submits your application on your behalf, handling all the details to ensure accuracy and completeness.

04

Follow-Up and Support

We provide ongoing support and follow-up, keeping you informed throughout the process until your application is approved.

We've Simplified The Legal Process

01

Initial Consultation

Schedule a consultation with our experienced team to discuss your needs and understand your situation.

02

Document Preparation

We help you gather and prepare all necessary documents, ensuring everything is in order for your application.

03

Application Submission

Our team submits your application on your behalf, handling all the details to ensure accuracy and completeness.

04

Follow-Up and Support

We provide ongoing support and follow-up, keeping you informed throughout the process until your application is approved.

We've Simplified The Legal Process

01

Initial Consultation

Schedule a consultation with our experienced team to discuss your needs and understand your situation.

02

Document Preparation

We help you gather and prepare all necessary documents, ensuring everything is in order for your application.

03

Application Submission

Our team submits your application on your behalf, handling all the details to ensure accuracy and completeness.

04

Follow-Up and Support

We provide ongoing support and follow-up, keeping you informed throughout the process until your application is approved.