Complaint Handling Procedure
We are committed to delivering a service that meets your needs and expectations. If you encounter any issues or are dissatisfied with our service, please contact us immediately so we can address and resolve your concerns.
Procedure for Addressing Complaints:
Initial Contact: Notify us as soon as possible if you are unhappy with our service. For minor issues, we will work with you directly to find a resolution.
Formal Complaint: If the issue is serious or cannot be easily resolved, please provide a written complaint detailing:
The nature of the complaint.
Suggested resolution or what you believe should be done to rectify the situation.
Investigation and Response: Upon receiving your written complaint, we will:
Acknowledge receipt.
Investigate all aspects of the issue.
Keep you informed of the progress and provide a written response with the outcomes of our investigation.
Further Action: If you are not satisfied with the resolution provided, you have the option to escalate your complaint to the Complaints Service of the New Zealand Law Society.
For further assistance or to make a complaint, please visit www.lawsociety.org.nz, call 0800 261 801, or contact:
NZLS Complaints Service
PO Box 5041
Lambton Quay
Wellington 6145
Email: complaints@lawsociety.org.nz
We value your feedback and are dedicated to resolving any issues to your satisfaction.
We've Simplified The Legal Process
01
Initial Consultation
Schedule a consultation with our experienced team to discuss your needs and understand your situation.
02
Document Preparation
We help you gather and prepare all necessary documents, ensuring everything is in order for your application.
03
Application Submission
Our team submits your application on your behalf, handling all the details to ensure accuracy and completeness.
04
Follow-Up and Support
We provide ongoing support and follow-up, keeping you informed throughout the process until your application is approved.
Get Started With Your Application
Whether you're seeking immigration assistance, employment advice, or legal support, we're committed to helping you achieve your goals.
Immigration
I can't thank Surani Associates enough for their exceptional assistance in obtaining my wife's visa. Their expertise truly shines, and I firmly believe they are the best in their profession. I wholeheartedly recommend their services to anyone in need – 100% satisfaction guaranteed!
Abhilash M.
Immigration
I've been a client of Surani Associates for almost 14 years now. They have treated me like family since day 1. Resolving even the most complex of Immigration cases, they're truly the best and most genuine lawyers I've ever dealt with. I cannot recommend them enough. Thank you so much for all your help over the years!
Sagar T.
Immigration
Thank you so much, Dilkush! I received my first student visa from you back in 2019, and now I'm thrilled to have obtained residency with your assistance. I look forward to potential future collaborations. Your help has been invaluable to me. Thank you again for everything!
Sergio G.
Immigration
I've built an on-going business relationship with Dilkhush and his team at Surani, I have full trust in their ability to handle all our business & immigration needs, we've had great results and will be working with them for the years to come as our trusted Lawyers. Appreciate all your hard work Surani Associates. Highly Recommend.
Sharon M.
Immigration
I'm happy with the service provided by Surani Associates. Appreciate the smooth process in getting our business accredited. Much recommended to others looking for friendly and kind assistance. Thanks!
Heena S.
Immigration
The best immigration service provided despite complications Mr. Dilkhush Surani managed so well and got work visa approved. I would recommend him to people who are seeking immigration help.
Shivani K.
We've Simplified The Legal Process
01
Initial Consultation
Schedule a consultation with our experienced team to discuss your needs and understand your situation.
02
Document Preparation
We help you gather and prepare all necessary documents, ensuring everything is in order for your application.
03
Application Submission
Our team submits your application on your behalf, handling all the details to ensure accuracy and completeness.
04
Follow-Up and Support
We provide ongoing support and follow-up, keeping you informed throughout the process until your application is approved.
Get Started With Your Application
Whether you're seeking immigration assistance, employment advice, or legal support, we're committed to helping you achieve your goals.
Immigration
I can't thank Surani Associates enough for their exceptional assistance in obtaining my wife's visa. Their expertise truly shines, and I firmly believe they are the best in their profession. I wholeheartedly recommend their services to anyone in need – 100% satisfaction guaranteed!
Abhilash M.
Immigration
I've been a client of Surani Associates for almost 14 years now. They have treated me like family since day 1. Resolving even the most complex of Immigration cases, they're truly the best and most genuine lawyers I've ever dealt with. I cannot recommend them enough. Thank you so much for all your help over the years!
Sagar T.
Immigration
Thank you so much, Dilkush! I received my first student visa from you back in 2019, and now I'm thrilled to have obtained residency with your assistance. I look forward to potential future collaborations. Your help has been invaluable to me. Thank you again for everything!
Sergio G.
Immigration
I've built an on-going business relationship with Dilkhush and his team at Surani, I have full trust in their ability to handle all our business & immigration needs, we've had great results and will be working with them for the years to come as our trusted Lawyers. Appreciate all your hard work Surani Associates. Highly Recommend.
Sharon M.
Immigration
I'm happy with the service provided by Surani Associates. Appreciate the smooth process in getting our business accredited. Much recommended to others looking for friendly and kind assistance. Thanks!
Heena S.
Immigration
The best immigration service provided despite complications Mr. Dilkhush Surani managed so well and got work visa approved. I would recommend him to people who are seeking immigration help.
Shivani K.
We've Simplified The Legal Process
01
Initial Consultation
Schedule a consultation with our experienced team to discuss your needs and understand your situation.
02
Document Preparation
We help you gather and prepare all necessary documents, ensuring everything is in order for your application.
03
Application Submission
Our team submits your application on your behalf, handling all the details to ensure accuracy and completeness.
04
Follow-Up and Support
We provide ongoing support and follow-up, keeping you informed throughout the process until your application is approved.
Get Started With Your Application
Whether you're seeking immigration assistance, employment advice, or legal support, we're committed to helping you achieve your goals.
Immigration
The best immigration service provided despite complications Mr. Dilkhush Surani managed so well and got work visa approved. I would recommend him to people who are seeking immigration help.
Shivani K.
Immigration
I'm happy with the service provided by Surani Associates. Appreciate the smooth process in getting our business accredited. Much recommended to others looking for friendly and kind assistance. Thanks!
Heena S.
Immigration
I've built an on-going business relationship with Dilkhush and his team at Surani, I have full trust in their ability to handle all our business & immigration needs, we've had great results and will be working with them for the years to come as our trusted Lawyers. Appreciate all your hard work Surani Associates. Highly Recommend.
Sharon M.
Immigration
Thank you so much, Dilkush! I received my first student visa from you back in 2019, and now I'm thrilled to have obtained residency with your assistance. I look forward to potential future collaborations. Your help has been invaluable to me. Thank you again for everything!
Sergio G.
Immigration
I've been a client of Surani Associates for almost 14 years now. They have treated me like family since day 1. Resolving even the most complex of Immigration cases, they're truly the best and most genuine lawyers I've ever dealt with. I cannot recommend them enough. Thank you so much for all your help over the years!
Sagar T.
Immigration
I can't thank Surani Associates enough for their exceptional assistance in obtaining my wife's visa. Their expertise truly shines, and I firmly believe they are the best in their profession. I wholeheartedly recommend their services to anyone in need – 100% satisfaction guaranteed!
Abhilash M.
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We send two emails a week.
Our expert team provides personalised, comprehensive legal solutions to help you navigate your legal journey with confidence.
Latest legal updates delivered to your inbox
We send two emails a week.
Our expert team provides personalised, comprehensive legal solutions to help you navigate your legal journey with confidence.